This Privacy Policy explains how MF Automations ("MF Automations," "we," "us," or "our") collects, uses, and shares information in connection with Maui, our AI colleague for businesses, and the website at sales.mfautomations.ai (together, the "Service"). By using the Service or contacting Maui, you agree to this Policy.
1. Information we collect
Information you give us
- Contact details — your name, business name, phone number, email address, and anything else you share when you call, text, message, email, or book a demo.
- Communications content — the contents of your calls, text messages, chat messages, and emails with Maui.
- Business details — information about your business that you provide so Maui can assist you (services, hours, pricing, and similar).
Information collected automatically
- Usage & device data — such as IP address, browser type, pages viewed, and referring links, collected through standard web technologies when you visit our website.
2. Communications, recording & AI processing
To provide, operate, and improve the Service, communications with Maui — including phone calls, text messages, and emails, inbound and outbound — may be recorded, transcribed, stored, and analyzed by automated systems. We use this information to answer and route conversations, book appointments, follow up on your behalf, maintain a record of your customer interactions, and improve the quality of the Service.
3. How we use information
- To provide, operate, maintain, and improve the Service;
- To answer calls and messages, schedule and confirm appointments, and follow up with leads and customers;
- To respond to your requests, provide support, and communicate with you about the Service;
- To keep records of interactions so conversations pick up where they left off;
- To protect the security and integrity of the Service, prevent fraud and abuse, and comply with legal obligations.
4. How we share information
We do not sell your personal information. We share it only as follows:
- Service providers / sub-processors — trusted vendors who help us run the Service (for example, telephony, messaging, cloud hosting, and AI processing providers), under obligations to protect your information and use it only to provide services to us.
- With your business — if you are a customer of a business that uses Maui, your interactions are shared with that business, which is responsible for its own use of your information.
- Legal & safety — when required by law, legal process, or to protect the rights, property, or safety of MF Automations, our users, or others.
- Business transfers — in connection with a merger, acquisition, financing, or sale of assets, subject to this Policy.
5. Data retention
We retain information for as long as needed to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or de-identify it.
6. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Your choices & rights
- Access, correction & deletion — you may request access to, correction of, or deletion of your personal information by contacting us at maui@mfautomations.ai. Depending on where you live, you may have additional rights under applicable law.
- Messaging opt-out — you can opt out of text messages at any time by replying STOP; reply HELP for help. See our Messaging Terms.
- Marketing — you can opt out of marketing emails using the unsubscribe link in those emails.
8. Cookies
Our website may use cookies and similar technologies to operate the site, remember preferences, and understand usage. You can control cookies through your browser settings.
9. Third-party links
Our Service may link to third-party sites and services that we do not control. Their privacy practices are governed by their own policies.
10. Children's privacy
The Service is intended for businesses and is not directed to children under 13, and we do not knowingly collect personal information from them.
11. Changes to this Policy
We may update this Policy from time to time. When we do, we will revise the "Last updated" date above, and material changes will be reflected on this page.
12. Contact us
Questions about this Policy or your information? Contact us at maui@mfautomations.ai or +1 (305) 216-3272.